After getting off work early I thought I'd go home and clean the car. Just as I finished the exterior the postman turned up and delivered the log book for my car. On looking I noticed that it said 3 former keepers. When I bought it the salesman said it was one owner from new as did the web advert, didn't question it as she's not even 3 years old yet. Anyway, I phoned the dealer and he said it was one owner FSH etc. When I mentioned the log book he stuttered and said it must be a DVLA mistake. I said I very much doubt it and asked to speak to his manager. The manager tried to back pedal and said that the sales team would never say 1 owner. I said that I wanted to return the car and cancel the contract to which he replied I couldn't.
I contacted trading standards who informed me that under section 56 of the consumer credit act I was entitled to either go back to a pre contractual state or ask for damages due to misrepresentation.
My next step was to contact the DVLA in case there was an error their end or whether it was due to personal number plates. It was neither of these and was registered to 3 separate people in less than 3 years.
My major concern with this is the resale value.
I went to the dealership as they wouldn't return my calls. Had other issues with them damaging my alloys while having ceramic coating applied. They said they were not responsible (despite photo evidence) and they stopped taking my calls. On entering the dealership it had obviously been spoken about because all the sales team were hovering round and gawping. The manager first tried the hard line approach until I mentioned the fact I had sought legal advice as well as contacting the finance company as they are an interested party in the car. His demeanour changed immediately and he has said that they will look into refurbing the wheels. I await to see if he calls on Sunday as promised.
The calm down and smile!
After leaving the dealership with my blood boiling I went to the BMW dealership to ask if a rust spot on the tailgate was covered under their manufacturers warranty. After looking at it he advised me that it was and that he would book it in for a week. Jesus, I said. A week to rub down and touch up? No no he said it will require a complete new tailgate that will require spraying etc as the rust is in the metal and it will just come back. Result 1.
While in the service centre he asked for my key so he could bring up all the cars details. Started telling me all about service history, when next are required and even when the MOT runs out! Next he informed me that there was still a running service package on the car and that my next full service is covered. Result 2!!!
DVLA said I can request the cars former owner history but at a cost. BMW said it was most probably a demonstrator or they some times register a car to meet quotas.
I absolutely love the car but I'm a little concerned about the resale value due to the number of former keepers.
Keep it or give back?
sorry for the rant